TERMS OF BUSINESS
I. GENERAL PROVISIONS
Ivana Mentlová s.r.o. (the “Seller”) hereby publishes their Terms and Conditions (the “T&C”), which apply to each purchase between the Seller and the Buyer whose subject matter are goods offered in the online store at www.ivanamentlova.com (the “Website”). For the purposes of these T&C, the “Buyer” is a natural person who entered into a contract with the Seller outside the Buyer’s business operation or professional pursuit, i.e., a private individual.
By confirming their order of goods on the Website, the Buyer accepts these T&C, which thereupon become (in their most recent wording) an integral part of the contract (purchase agreement) between the Buyer and the Seller (the “Contract”) and regulate the mutual rights and obligations of the Parties resulting from the sale of goods by the Seller. These T&C are binding upon both Buyer and Seller unless explicitly stated otherwise in the individual Contract. Rights and obligations which are not explicitly regulated by these T&C are governed by the generally binding provisions of statutory law, i.e., in particular, the Czech Civil Code (Act No. 89/2012 Coll., as amended – hereinafter the “Civil Code”).
II. DUTY OF INFORMATION
The Seller hereby informs the Buyer, and the Buyer acknowledges that they have been informed by the Seller, of the following:
(i) Identity of the Seller: Ivana Mentlová s.r.o., with their registered seat at Korunní 810/104, 101 00 Praha - Vinohrady 101 00, identification number (IČO) 02999536, entered in the Commercial Register kept by the Prague Municipal Court in Section C, File No. 226305. The operating premises of the Seller are located at [Široká 37/7, 110 00 Praha 1]. Contact details including e-mail addresses are listed on the Website in the Contact section.
(ii) Description of the Goods: A description of the goods offered for sale and their primary features are always given individually for each product on the Website.
(iii) Price of Goods: The price, including all taxes and charges, is stated for each product individually and is final and inclusive of VAT.
(iv) Payment Options: The available payment methods are listed on the Website. The Buyer selects the payment method when placing an order. Once the choice of payment method has been submitted along with the order, it cannot be changed without the Seller’s consent.
(v) Shipping Options: The available shipping methods are stated for each product individually. The Buyer selects the shipping method when placing an order. Once the choice of shipping method has been submitted along with the order, it cannot be changed without the Seller’s consent.
(vi) Shipping Costs: The shipping costs are stated along with each shipping method. By selecting a shipping method, the Buyer agrees to the shipping costs stated for that method.
(vii) Rights from Defective Performance: The rights from defective performance and conditions for exercising these rights are set out in these T&C.
(viii) Storage and Processing of Orders: The Seller keeps records, in digital and protected form, of the the content of orders leading to the conclusion of the Contract, including personal data and other data provided by the Buyer. The Seller uses technical security measures which adequately reflect the systems currently in use. Buyers may request more detailed information on the technical measures used, as long as disclosure does not compromise the business secret or confidentiality.
(ix) Compatibility of Digital Content: The Seller ensures that digital content and stored data are compatible with commonly used hardware and software, such as personal computers (PC and Mac platforms) and standard office software such as Microsoft Office, Adobe Acrobat Reader, and common online formats (HTML, PDF, etc.).
(x) Costs of Distance Communication: When using the Website and communicating with the Seller, the Buyer incurs no additional costs, nor any obligation to pay fees other than their internet connection costs or phone fees (or other connection fees) which are paid by the Buyer according to their basic plan.
(xi) Right of Withdrawal: The Buyer has the right to withdraw from the Contract even without giving reasons within 14 days from receiving the goods. If the Buyer withdraws from the contract, they bear the costs of returning the goods.
(xii) Handling of Complaints: Buyers may submit complaints in any form. The Seller will duly address all complaints and take the necessary actions. Buyers may also escalate complaints to a supervisory authority such as the Czech Trade Inspection (www.coi.cz) for consumer protection, the Trade Licensing Offices (www.statnisprava.cz) for compliance supervision, the Data Protection Authority (www.uoou.cz) for data protection, or seek an out-of-court resolution of the dispute via https://adr.coi.cz/cs. If a dispute cannot be resolved amicably, either Party may turn to the competent court to seek a resolution.
(xiii) Order Processing: Orders will be stored electronically, and Buyers may request access to their order details.
(xiv) Language of Contract: The Contract and the Website are laid out in Czech and in English.
(xv) Order Confirmation: The Contract is concluded when the Buyer places an order through the Website by filling in the necessary details and receives the order confirmation from the Seller.
(xvi) Correction of Errors: Errors in the order data may be corrected unilaterally by the Buyer up until the order confirmation.
(xvii) Code of Conduct: If the Seller has agreed to adhere to a special code of conduct for their line of business, then that code will be published on the Website. If no such code is published, the Seller is not bound by any.
(xviii) Downloadable T&C: These T&C can be downloaded by the Buyer in text form from the Website; the Buyer will also receive them along with the confirmation of their order.
If any provision of these T&C is in conflict with the consumer protection laws, it shall be disregarded. This applies even if the Buyer waives rights granted to them by law.
III. SUBJECT MATTER OF THE CONTRACT AND ITS CONCLUSION
III.1. The Buyer may enter into a Contract with the Seller whereby they purchase goods offered by the Seller via the online store on the Website.
III.2. The Seller offers the goods for purchase through the Website as part of their retail business; such purchases are not intended for the re-sale of goods as part of the Buyer's own business. If the Buyer specified their ID number (“IČO”) or tax identification number (VAT ID – “DIČ”) in the order form, this does not entitle them to sell the goods delivered to them on a commercial basis.
III.3. The Contract between the Seller and the Buyer is concluded upon submission of the Buyer’s order using the completed order form and confirmation of the order by the Seller. The confirmation of an order which contains deviations or specific requirements of the Buyer regarding the goods on offer does not qualify as acceptance of the offer to contract. Receipt by the Seller of unsolicited performances by the Buyer does not constitute acceptance of Buyer’s offer.
III.4. In justified cases, i.e., in particular if there are any doubts as to the accuracy or seriousness of the order, the Seller may ask the Buyer to authorize the dispatched order. If the Buyer refuses to authorize the order or cannot be reached, the order is considered cancelled.
III.5. Seller and Buyer may in justified cases also conclude their Contract through means of distance communication other than the Website. In such a case, the Contract is concluded only after the Seller and the Buyer have agreed on all the essential requirements of the Contract; these are: the subject matter of purchase, the price, the payment method, and the shipping method.
III.6. The Buyer is responsible for the accuracy and feasibility of the order. The Seller is not liable if the Buyer failed to receive the ordered goods due to having provided inaccurate data.
III.7. The Seller may use technical means to prevent the order form from being filled in by robot scripts.
III.8. If the Buyer orders goods that will no longer be available at the time at which their order is being processed, then the Seller shall notify the Buyer promptly upon receipt of the order; if no other agreement is reached, the Seller will refund any payment made toward such order.
IV. DELIVERY
IV.1. The place of performance is the address specified by the Buyer in the order for delivery of the goods. The Seller ships to all addresses in the Czech Republic, the European Union, the UK and the U.S.
IV.2. The right of ownership of the goods is transferred to the Buyer upon delivery to the place of performance, regardless of who accepts the goods at that place.
IV.3. The Buyer must check the integrity of the package before accepting the shipment from the delivery service. The Seller packs the goods exclusively in new packaging, which makes it easy to detect any damage caused during transport. If the Buyer accepts delivery of a shipment in damaged packaging, the Seller shall not be liable for any damage caused during transport which the Buyer established only after accepting the shipment.
IV.4. The risk of damage to the goods passes to the Buyer as of the moment of takeover. If the Buyer refuses to take over the goods (other than on grounds of manifest damage to the goods), then the risk of damage to the goods passes to the Buyer as of the moment in which the Buyer had the opportunity to take over the goods, but no takeover occurred.
IV.5. If the Buyer did not accept the goods, the Seller will make another attempt at delivery but only upon Buyer’s written request. In such a case, the Seller may demand (a) compensation of the expenses associated with the repeat delivery; (b) payment in advance, if the order that is to be delivered on the second attempt was originally supposed to be paid only upon takeover. The Seller may also demand that future orders placed by such Buyer be paid in advance.
IV.6. In the event that (a) the Buyer fails to accept delivery of the goods even within a reasonable additional time period set by the Seller, and (b) the Seller has notified the Buyer in writing of the consequences of a failure to accept the goods, then the Seller shall be entitled to sell off the non-accepted goods in an appropriate process to a third party. The Seller may then set off the expenses associated with (a) the failed delivery of the goods which was frustrated by Buyer’s lack of cooperation; (b) storage of the non-accepted goods (at the customary market rate); and (c) sale of the goods to a third party, against the Buyer’s right to the proceeds from such sale to a third party.
V. PRICE
V.1. The prices of goods listed on the Website are (with the exception of manifest error) valid at the time of contracting, are final, and include VAT at the current rate.
V.2. The Buyer must pay the purchase price in the chosen manner, including the costs of the chosen shipping method and payment method.
V.3. The purchase price is considered paid once the relevant amount has been credited to the Seller’s account or paid into the hands of the delivery service in case of cash on delivery.
VI. DELIVERY PERIODS
VI.1. The Seller shall dispatch the goods no later than within three working days from the conclusion of the Contract, subject to different specifications by the Seller for a specific type of goods. If the Buyer has selected advance payment as their preferred method of payment, the goods will only be dispatched after the relevant amount has been credited to the Seller’s account. The date of delivery to the Buyer will then occur within an adequate timeframe depending on the place of performance and the shipping method chosen by the Buyer in their order.
VI.2. The delivery period may be extended as a consequence of force majeure or circumstances beyond the Seller’s control.
VI.3. If the Seller finds themselves unable to dispatch the goods on time, they shall notify the Buyer without undue delay.
VII. SHIPPING COSTS
VII.1. In addition to the purchase price, the Buyer shall also pay the shipping costs as specified for the selected shipping method, in the amount communicated to the Buyer by the Seller before the Buyer submitted their binding order. The Seller charges no packaging fees.
VIII. PAYMENT METHOD
VIII.1. The Buyer shall pay the price of the goods and the shipping costs by credit card or debit card.
IX. WITHDRAWAL FROM THE CONTRACT FOR CONVENIENCE
IX.1. The Buyer, who is a consumer within the meaning of Section 419 of the Civil Code, may withdraw from the Contract concluded through the Website (i.e., a means of distance communication) within 14 days from the day on which they (or a third party, other than the delivery service, designated by them) accepted the goods (or, as the case may be, the last batch of the goods, if the subject matter of the Contract are several types of goods or the delivery of goods in several instalments).
IX.2. Written notice of withdrawal from the Contract shall be delivered by the Buyer to the Seller (ideally together with the goods to be returned) by means of a letter to the following address: Ivana Mentlová, Široká 37/7, 110 00 Praha 1.
IX.3. If the Buyer withdraws from the Contract, then the Buyer must send or hand over to the Seller the goods received from them, and must do so promptly, i.e., within 14 days of withdrawal from the Contract, and the Seller must refund to the Buyer all payments received from them, including shipping costs (excluding additional costs incurred by the Buyer’s choice of a shipping method other than the cheapest standard delivery option offered by the Seller), and must do so promptly, i.e., within 14 days from the moment in which they received the notice of withdrawal or from the moment in which the goods were returned to the Seller, whichever occurs later. For refunds, the same payment method shall be used as the one used by the Buyer to pay the purchase price of the goods, unless the Buyer and the Seller agree otherwise.
IX.4. The address for returning goods in the event of withdrawal from the Contract is Ivana Mentlová, Široká 37/7, 110 00 Praha 1. The Seller does not collect any unsolicited shipments with cash on delivery or at the Seller’s expense.
IX.5. If the Buyer withdraws from the Contract, they shall bear the costs associated with returning the goods to the Seller, even if the goods cannot be returned by standard postal package.
IX.6. The Buyer is responsible for any deterioration in value of the goods as a consequence of handling them in a manner beyond what is necessary to familiarize oneself with the nature, characteristics, and functionality of the goods. If the Buyer returns the goods in a damaged or worn state due to reasons on the part of the Buyer, then the Seller may bring a claim against the Buyer for compensation for the deterioration in value and set off this claim against the refund of the purchase price for the goods.
IX.7. If the returned goods are incomplete, damaged or visibly worn, the Seller may claim damages.
IX.8. The Buyer has the option to cancel their order prior to delivery of the goods in writing, via e-mail to info@ivanamentlova.com. Cancellation of an order qualifies as withdrawal from the Contract.
IX.9. For the event that the Buyer receives a complimentary gift along with the goods, it is hereby held that the donation arrangement between the Seller and the Buyer has been made with the condition subsequent that upon withdrawal from the Contract by the Buyer, the donation arrangement is voided and the Buyer must return the gift to the Seller along with the goods.
X. LIABILITY FOR DEFECTIVE GOODS; COMPLAINTS PROCEDURE
X.1. The Seller represents to the Buyer that the goods are free from any defects. In particular, the Seller represents to the Buyer that, as at the moment in which the Buyer takes over the goods, the goods:
(i) will have the properties agreed between the Parties and, in the absence of such an arrangement, will have such properties as described by the Seller or the manufacturer or as expected by the Buyer given the nature of the goods and the advertising by the Seller,
(Ii) will be fit for the purpose of their use as defined by the Seller, or else for customary usage of items of their kind,
(iii) will match the quality and performance profile of the agreed sample or the original (if the quality or design was determined on the basis of an agreed sample or original),
(Iv) will be delivered in the relevant quantity, degree or weight, and
(v) will conform to the legal requirements.
X.2. If a defect manifests itself within one year from takeover of the goods, it is assumed that the goods were defective already at takeover.
X.3. The time between the moment in which the Buyer exercised their right from defective performance and the moment in which the Buyer must take back the goods after their complaint has been handled does not count toward the period for bringing claims from defective performance. In case of replacement, the period for bringing claims from defective performance starts again from the moment in which the Buyer received the new goods. The same applies to the relevant part of goods in the case of a partial replacement. This period for bringing claims must not be confused with the durability of the goods, i.e., the period during which the goods may, given their properties, purpose and intensity of their use, serve their purpose, assuming correct use and appropriate care.
BUYER'S RIGHTS FROM DEFECTIVE PERFORMANCE:
X.4. The Buyer retains the right to bring a complaint if a defect manifests itself, for a period of 24 months after receiving the goods (or of one year if the goods were pre-owned). This does not apply to (a) goods sold at a reduced price due to a defect which was the reason for agreeing on a lower price; (b) wear and tear of the goods caused by their customary use; (c) a defect of pre-owned goods which corresponds to the degree of use or wear that the goods showed at the time they were received by the Buyer; (d) if the defect arises from the nature of the goods and the terms of the arrangement agreed between the parties; (e) if, prior to entering into the Contract, the Seller specifically drew the Buyer’s attention to the goods’ non-conforming characteristics and the Buyer expressly accepted this fact when they entered into the Contract; or (f) if the Buyer caused the defect themselves.
X.5. If the durability (useful life) of the goods is stated on the sold goods themselves, on the packaging, in the included manual or instructions, or in the relevant advertisement for the goods, then the rights from defective performance are valid only for that period.
X.6. If the goods are defective, the Buyer may demand that the defects be remedied:
(i) by delivery of new, faultless goods or the replacement of the defective part of the goods, unless such requirement is disproportionate to the nature of the defect (i.e., in particular, if it is a minor defect which does not impede the use of the goods); or
(ii) by repairing the goods.
X.7. The Seller may refuse to remedy the defect if this is infeasible or disproportionally costly, with a view in particular to the significance of the defect and to the value which the good would have without the defect. In such a case, the Buyer is entitled to:
(i) demand a discount on the purchase price for the defective goods; or
(ii) withdraw from the Contract.
X.8. If the Buyer cannot properly use the goods (a) due to a recurring defect which resurfaces after the goods were repaired; (b) due to a larger number of defects; or (c) due to a material breach of contract by the Seller, the Buyer has the right to withdraw from the Contract.
X.9. A breach of contract is understood to be a material breach if the infringing Party knew (or had to know) at the time of contracting that the other Party would not enter into the Contract if it could have foreseen the breach.
X.10. If goods sold at a discount or pre-owned goods are found to be defective, then the Buyer is entitled to a reasonable (further) discount in lieu of their right to a replacement with new goods.
X.11. Rights from defective performance (complaints) shall be raised with the Seller.
X.12. The Buyer must notify the Seller that the goods are defective (i.e., bring their complaint) promptly upon detecting the defect (i.e., the Seller is not responsible for the defect / increased scope of the defect if the Buyer kept using the goods after finding out about the defect). Reporting the defect – i.e., bringing a complaint – entails that the Buyer informs the Seller of how the defect manifests itself and how they wish their complaint to be handled, whereas their choice of remedy may not be changed after their complaint has reached the Seller, unless the Parties agree otherwise.
X.13. The Buyer shall bring their claim either in person or in writing, on the Seller’s operating premises, or via e-mail to Seller's e-mail address: info@ivanamentlova.com. In the interest of expedited communication, the Buyer shall mark the shipment containing the goods in question as well as the written complaint referred to above with the label "REKLAMACE" / "COMPLAINT" and provide sufficient contact details, i.e., in particular, their address and telephone number. The Seller will not collect any unsolicited shipment with cash on delivery or at Seller's expense.
X.14. As part of the complaints procedure, the Seller will issue written confirmation to the Buyer specifying the date on which the Buyer brought their complaint, the contents of the complaint, the Buyer’s preferred remedy, and the Buyer’s contact details for providing information about the handling of their complaint.
X.15. The Buyer must prove that they purchased the goods from the Seller and that they are bringing their complaint within the statutory time period for claims from defective performance. Barring such proof, the Seller is under no obligation to accept the complaint.
X.16. For the purpose of inspecting and settling the defects, the Buyer is obliged to hand over the goods so that the complaint can be assessed and processed. During transport to the Seller, the goods should be wrapped in suitable packaging to prevent any damage; the goods should be clean and complete.
X.17 The Seller will handle complaints and remedy defects without undue delay, and in any case no later than within 30 days from the moment in which the complaint has been brought and the defective goods have been delivered to the Seller, unless the Buyer agrees to a longer period.
X.18. The Seller shall notify the Buyer of the way in which their complaint was handled by way of e-mail or text message (SMS), depending on the contact details provided by the Buyer.
X.19. Upon completion of the complaints procedure, the Seller shall issue confirmation to the Buyer, including information as to when the complaint was raised, what was its content, what was the Buyer’s preferred remedy, whether repairwork was done (and if so, its duration), or by what other means the complaint was settled (including the reasons for which the complaint was rejected, if applicable).
X.20. If the goods were sent by delivery service, they will automatically be sent to the Buyer’s address after the complaint has been processed; otherwise, they will be ready to be collected at the place of the complaint.
X.21. In the event that the Buyer fails to collect the goods in question within a reasonable period set by the Seller, the Seller may charge a reasonable safekeeping fee from the Buyer.
X.22. In the case of a legitimate complaint, the Buyer is entitled to reimbursement of their expenses in connection with the complaints procedure (including the costs for sending in the goods for handling the complaint).
XI. PERSONAL DATA PROTECTION
Information about the processing of your personal data can be found here.
XII. INFORMATION ON OUT-OF-COURT DISPUTE RESOLUTION
XII.1. If disputes arise between the Buyer and the Seller, the Seller will always try to duly discuss them with the Buyer and resolve them to the Parties’ mutual satisfaction. If this fails, the Buyer has a right to seek the out-of-court resolution of a consumer dispute arising from a purchase contract of sale of goods (each a “consumer dispute”).
XII.2. The Czech Trade Inspection (Česká obchodní inspekce – hereinafter “ČOI”) is the competent body for procuring the out-of-court settlement of consumer disputes on the sale of goods. For the details, please be referred to their website at www.coi.cz.
XII.3. The Buyer may submit their petition for an out-of-court settlement of their consumer dispute to the ČOI (or other relevant authority) within one year from the day on which they first invoked their right which is the subject of the dispute with the Seller.
XII.4. If the out-of-court settlement of the consumer dispute fails, the Buyer may turn to the court.
XIII. COOKIES
XIII.1. What are cookies?
Cookies are short text files created by a web server and stored on a computer by the browser. When you return to the same site later, the browser sends the saved cookie back and the server receives all the information it previously stored on your computer
XIII.2. What is the reason we use cookies?
We only use such files and such information to improve and further develop the services we offer and provide.
XIII.3. How is your personal data being protected?
The concept of cookies allows one to distinguish among individual users and save specific data about each of them. It is precisely because of these cookies that the server knows which language settings you have chosen on your last visit to the Website, or how to auto-complete your name in the login form (which it remembers from your last visit). Cookies therefore make personalization easier. You can turn off cookies or delete cookies in your browser, but doing so means you will lose the benefits mentioned above.
XIII.4. Buyer’s consent
The Buyer agrees that cookies will be stored on their computer when they enter the Website.
XIV. FINAL PROVISIONS
XIV.1. In the event of conflict between these T&C and special arrangements expressly agreed between the Buyer and the Seller, such special arrangements shall apply preferentially.
XIV.2. The Seller may change these T&C at their discretion, whereas any such change will always be made public on the Website. The T&C will always be posted on the Website in their most recent version. Older versions of the T&C which applied during previous periods may also be accessed through the Website.
Best regards,
Ivana Mentlová s.r.o.
Korunní 810/104
Praha - Vinohrady 101 00
IČO: 02999536
DIČ: CZ02999536
These Terms & Conditions were published on 14 March 2025.