SHIPPING POLICY

SHIPPING TIMES & COSTS

(inclusive of legally applicable VAT)

We offer express shipping and returns within the EU through FedEx. You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. 

CZECH REPUBLIC: Standard Shipping PPL (2-4 days): €0.00

EUROPEAN UNION: Express Shipping FedEx (2–4 days): €50.00

OTHER COUNTRIES: on request

ADDITIONAL INFORMATION

Delivery time includes order preparation and shipping. Orders are processed and shipped on Monday, Tuesday, Wednesday, excluding Czech public holidays and weekdays. Expect 1-2 more days on top of standard procedure during peak seasons. We appreciate your understanding during busy times. 

Our courier delivers from Monday to Friday during business hours. Kindly note that delivery to rural addresses can result in longer delivery times. Ivana Mentlova cannot be held responsible for delays in shipment caused by any circumstances beyond the control of Ivana Mentlova. 

We don't ship to PO boxes or Packstations. Shipping costs are in regards to private customers and for personal use only. Bulk and business orders may be charged with extra shipping costs. 

TAXES & DUTIES

Please note that shipping outside of the EU could incur customs charges imposed by the Customer's national tax/customs authorities, for which Ivana Mentlova cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.

REFUSED DELIVERY

If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.